Shipping & Returns
Shipping & Returns
Shipping Policy
Option | Details |
---|---|
Free Shipping | Free local shipping for orders over $75 within 30 km. |
Shipping Fee | $10 flat fee for orders under $75 (Vancouver Lower Mainland Area). $20 flat fee for orders under $200 for other provinces (ships from Vancouver). |
Return & Exchange Policy
Condition | Details |
---|---|
Return Period | Returns and exchanges accepted within 7 days in person or by mail. |
Return Condition | Check the product upon receipt. Returns and exchanges not accepted after 7 days due to misuse or wear and tear. |
Shipping Responsibility | Unless the product is defective, damaged, or missing parts, the customer is responsible for return/exchange shipping costs. Returned items should be in their original condition. |
Claim Process | Return claims must be made within 7 days of the delivery date, including the order number. |
Exceptions | All sales are final for pre-order and clearance items. |