Shipping Policy
We want to make shipping as simple and transparent as possible. Below, you’ll find all the details about where we ship, how much it costs, how long it takes, and what to do if something goes wrong.
Where We Ship
Canada
- We ship to 10 of the 13 provinces and territories in Canada:
- British Columbia
- Alberta
- Saskatchewan
- Manitoba
- Ontario
- Quebec
- New Brunswick
- Nova Scotia
- Prince Edward Island
- Newfoundland and Labrador
- We do not ship to:
- Northwest Territories
- Yukon
- Nunavut
Note: We do not ship to PO Boxes in Canada. Please provide a physical address at checkout.
United States
- We ship to the 48 contiguous United States and the District of Columbia.
- We do not ship to:
- Alaska
- Hawaii
- American Samoa
- Guam
- Northern Mariana Islands
- Puerto Rico
- U.S. Virgin Islands
- Armed Forces (Americas, Europe, Pacific)
- Micronesia
- Marshall Islands
- Palau
Note: We do not ship to PO Boxes in the US. Please provide a physical address at checkout.
Shipping Rates
Canada
- Orders under $100 CAD: Flat rate of $20 CAD
- Orders $100 CAD and over: Free standard shipping
United States
- Orders under $100 USD: Flat rate of $20 USD
- Orders $100 USD and over: Free standard shipping
Cutoff & Handling Times
- Handling time: All orders are processed within 1–2 business days
-
Shipping cutoff times:
- Canada: Orders placed before 12 PM EST will be processed the next business day. Orders placed after 12 PM EST will be processed within 2 business days.
- United States: Orders placed before 1 PM PST will be processed the same day. Orders placed after 1 PM PST will be processed the next business day.
Delivery Time
Standard delivery is estimated at 3–10 business days after shipment, in addition to order processing time. Business days are Monday through Friday, excluding public holidays. The first business day after shipment is day one.
Our oversized items require additional handling, and delivery estimates may change due to carrier operations, weather, or peak periods. Delivery dates are estimates, not guarantees. Express shipping and warehouse pickup are not available.
Standard delivery may be completed without a signature, and the carrier may leave your package at your address if no one is available. Please choose a delivery address where your package can be received securely.
Who We Ship With
We ship using reliable regional and national couriers such as Canada Post, UPS, FedEx, and Purolator. The courier used may vary based on your shipping location and order size.
Tracking Your Order
Once your order ships, you’ll receive an email with a tracking number and link to track your package in real-time. Didn’t get a tracking number? Check your spam or promotions folder, or email us at info@wunderkids.com and we’ll send it to you again.
Orders Arriving Separately
Items in the same order may ship separately and arrive on different days. Please check each tracking number. The delivery window starts from the shipment date of each package.
What if My Order Hasn’t Arrived?
Delivery Delays & Missing Packages
Tracking updates may pause, and a “delay” or “exception” notification does not necessarily mean your package is lost. Please allow the full estimated delivery window and follow any carrier instructions about your address, delivery access, or pickup.
If your order has not arrived by the end of the 10th business day after shipment, email info@wunderkids.com with your order number. We’ll investigate with the carrier and keep you informed of the next steps. If the carrier confirms a problem requiring our help sooner, please let us know.
A tracking delay alone does not qualify an order for an immediate replacement or refund. If our review confirms that an item was lost in transit, we’ll arrange a replacement at no charge or a refund for the missing item, including applicable taxes and any shipping charge attributable to it. Approved replacements ship by standard delivery, subject to availability.
Marked delivered but not received? Please see our Stolen Packages Policy.
This policy does not limit your rights under applicable consumer protection laws.
Questions?
Our team is always here to help. Reach out to us at info@wunderkids.com and we’ll get back to you within 1 business day.