Frequently Asked Questions
Wunderkids
Wunderkids is a brand that understands the needs of Conscious New parents. Run by parents ourselves, we provide non-toxic and eco-baby items to create a fun and safe play area at home.
Yes! Our products undergo strict safety tests to meet the highest standards for your little one. Safety certifications are available on every product page for your peace of mind.
Check real-time reviews here 😉
Playmats and Woodley Playpen! The perfect pair loved by hands-on parents! These products are a must-have for safety, comfort, and your child's development. With outstanding reviews, they're the ultimate favorites! 👏
Our home office is in Burnaby, Canada. We also have warehouses in the US and Canada to ensure timely delivery of your orders.
Discounts
Wunderkids Family Rewards Program
Our reward program is a way to thank you for being a Wunderkids Family member. You'll earn points and can redeem them for discounts and gifts. here.
Share the referral link with your friends, and they'll get a $5 discount on any Wunderkids products. Plus, you'll earn 2,000 points for a $20 off coupon. So many gifts to claim!
Earn points for every action in the Wunderkids community, like signing up, following us on Facebook, and more. The points are stackable and can be redeemed for discounts or gifts. Find out more.
Playmat Info
Prior to your purchase
Color Folder The Color Folder is our original playmat, loved by over 10,000 parents. It features vibrant pastel colors, nine layers of recyclable premium inner foams, and FDA-compliant vegan leather that is safe for food contact.
Deluxe Folder The Deluxe Folder is similar but includes an additional layer of silicone on top of the original Color Folder fabric. This provides a slightly more grippy feel, a premium appearance, and enhanced safety. The Deluxe Folder is available in earthy neutral colors.
Both options are non-toxic, easy to clean, and designed to provide a safe, cushioned play area for your little ones.
YES! 😊 We now have EZ Cover. Its gapless design makes the cleaning routine 10x easier! No more crevices and folds! Check out the EZ Cover here.
Our mats handle walking, sleeping, and play by kids and adults. They stay in great shape for up to 5 years and can last 5 to 10 years with some wear. Their lifespan depends on how well you care for them.
We always provide the estimated arrival date for out-of-stock products. To join the waitlist, please email us at info@wunderkids.com.
Our Color Folder mat is perfect for pet owners! It offers the same safety and quality as the Deluxe Folder withstands pet activities, and is less likely to attract dust. 💕
SG size (Color Folder & Deluxe Folder)
Open: 240 x 140 x 4cm
Folded: 140 x 60 x 16cm
Weight: 7.5kg
S size (Deluxe Folder Only)
Open: 200 x 120 x 4cm
Folded: 120 x 50 x 16cm
Weight: 6.5kg.
We're offer SG and S sizes that perfectly fit our Woodley and Prima playpen! While we don't have plans to introduce other sizes right now, we believe these options will provide the best experience for your little ones. 😊
Our playmats and playpens are made in South Korea.
So many! We prepared a comparison chart for you.
Please check this chart to see how our baby playmats are different from other flooring options.
Playmat How-To
How to maintain playmat
Yes, our playmats are safe for newborn infants. The inner foam is eco-label certified non-toxic high-density Polyethylene (HDPE) foam, similar to the material used in strawberry containers. The outer cover is FDA food-contact grade compliant premium Polyurethane (PU) leather, ensuring it contains no harmful chemicals and is safe for your baby to touch and interact with.
Additionally, all our playmats come pre-steam washed three times to ensure the highest level of cleanliness and safety for your baby. Once you unbox, the playmat is ready to use—no additional sanitation needed.
The mat is water-resistant but not fully waterproof like vinyl. Please wipe up any spills (pee, poo, milk) quickly and check the bottom regularly. Prolonged moisture can damage the surface and foam, and may lead to mold.
⚠️ Please note, mold is not covered under warranty. ⚠️
Yes, our mat is free from PVC, EVA, TPA, BPA, Phthalate, Fire Retardants, Formamide, Formaldehyde, and other VOCs.
For more detailed information, please click to download the report:
The mat's outer surface is FDA compliant, making it food-grade and safe for your baby to lick or suck.
Fold the mat slightly and wipe the mat with a damp cloth or wet wipes.
Yes! 😊 The cover is machine washable. Just use a gentle cycle with mild detergent and air dry in the shade. Avoid using a dryer or direct sunlight. For best results, wash it alone in a wash bag to prevent color transfer or pilling.
Our mat is crafted with patented technology that ensures it remains non-toxic, even in higher temperatures. However, please avoid direct contact with heaters to keep the mat's shape and surface in perfect condition.
⚠️ Please note, damage during usage is not covered under warranty. ⚠️
Placing heavy items will likely leave a permanent dent.
⚠️ Please note, damage during usage is not covered under warranty.⚠️
Store the mat in a cool and shady place without direct sunlight. Make sure the mat has enough space from other objects so it’s not squeezed.
Using a vacuum or steam cleaner is not recommended. However, if you have an EZ cover, it is vacuum safe. For regular cleaning, use a damp cloth with mild soap to keep your mat in great condition. For more details about the EZ cover, click here.
The mat is stain-resistant from most everyday usage. But stains caused by crayon, marker or pen might result in a permanent stain. Also, when the mat comes in direct contact with some colorful objects for prolonged periods, it could cause permanent color transfer.
Strong cleaner including nail remover, alcohol, makeup remover or wax could cause damage to the cover.
Is this normal?
Yes, the inner foam can bend during storage and shipping. To fix it, gently bend the mat in the opposite direction. This should help it return to its normal shape.
![](https://cdn.shopify.com/s/files/1/2067/2963/files/faq-img-6-min.jpg?v=1630683032)
![](https://cdn.shopify.com/s/files/1/2067/2963/files/faq-img-7-min.jpg?v=1630683033)
Our playmats are hand-assembled, which might cause slight gaps initially. Within 1-2 months, the panels will settle, and the mat will lie flat.
The 9 layers of inner foam are heat-attached to avoid toxic chemical adhesives. This process can leave wavy marks on the surface, which will go away within 1-2 months.
Over time, normal wear and tear or placing heavy objects on the mat can cause some foam compression. Using certain parts continuously might also result in partial flattening. Distributing weight evenly helps maintain its shape.
Gently wipe the mat with a damp cloth (water or water/vinegar mix) and dry it before use. Stand the mat upright and unzip it for a few hours monthly to air it out and maintain its condition.
Woodley Info
Prior to your purchase
The Woodley playpen is 67.3 cm tall and features a triple-lock door, easy assembly, and a non-toxic build. It includes anti-slip feet, 6 cm gap holes, and a woodlike finish with a minimalist design. The upgraded non-slip blocks and holders improve stability tenfold compared to older models. Lightweight yet sturdy, it cannot be easily shaken. Woodley is also sustainable and eco-friendly, making it a practical and stylish choice.
Woodley playpen is made from a combination of materials including HDPE (High-Density Polyethylene), completely free from environmental hormones. This means you can have total peace of mind, even when your little one decides to explore their surroundings with their mouth. Our HDPE playpens have earned the trusted KC safety certification, giving you confidence in their safety and durability.
Product Size: 247 x 147 x 65cm
Packaging Size: 86 x 32 x 69cm
Product Weight: 10pcs set 15kg
The Woodley playpen is 67.3 cm high, making it difficult for most 1-year-olds, who are about 75 cm tall, to climb over. The upgraded non-slip blocks and holders ensure the playpen remains stable and secure. As your baby grows, encourage them to use the door to prevent injuries.
Sorry, we only sell as a 10 piece set to fit with the SG-playmat.
Woodley is made in South Korea.
Sorry, our Woodley Playpen does not include a toy panel.
No, the Woodley playpen should not be set up like a wall. It is designed to be used as an enclosed space with the correct placement of the door for stability and safety. Setting it up in an enclosed manner ensures the playpen remains stable and secure for your little one. For detailed setup instructions, refer to the guide. here.
The Woodley playpen does not have suction cups. This upgraded version of the previous Babyroom features enhanced anti-slip blocks and a new style of holders that increase stability by ten times.
The Woodley playpen is 67.3 cm high, making it difficult for most 1-year-olds, who are about 75 cm tall, to climb over. The upgraded non-slip blocks and holders ensure the playpen remains stable and secure. As your baby grows, encourage them to use the door to prevent injuries.
Woodley How-To
Please see the configuration here.
Ensure that the door is set up outward and not inward. See the image below:
No. Please refer to the instruction manual included in the packaging. The upgraded holders provide stability and security, making the Woodley even more reliable.
Make sure your baby doesn't play with the door handle to avoid injury. If the handle breaks during use, it is considered normal wear and tear and isn't covered by warranty.
When the door handle is broken during usage, it will be considered normal wear and tear. It won't be covered by a warranty.
The Woodley's texture resists hard-to-remove dirt. To clean, gently wipe with a wet cloth (water or vinegar/water mix). Dry with a clean cloth before use.
Store the baby room in a cool and shady place without direct sunlight. Make sure the mat has enough space from other objects so it’s not squeezed.
Strong cleaner including nail remover, alcohol, makeup remover or wax could cause damage to the surface.
Shipping
We offer free standard shipping for all products in Canada.
We also offer free shipping to the 48 contiguous states and the District of Columbia in the US. Shipping to other states, territories, and Armed Forces locations is not available at this time.
We ship orders in 1-2 business days. Expect delivery in 3-12 days. Check your live updates for the latest status! 😊 Please allow extra time during holidays.
Choosing an exact delivery date isn't possible. If you need your order after a specific date, contact us right after placing your order, and we'll hold it for you. For additional delivery instructions, please contact the carrier directly.
Sorry, but it is not possible. Our warehouses and shipping partner do not offer customer pick-up service.
Delivery procedures vary. Drivers might call before delivery, but it's not guaranteed. If you're not home, they often leave a pick-up notice with location details. Some carriers attempt delivery multiple times. You can also find pick-up info using the tracking number. Or contact the courier directly for the fastest action.
In Canada, we work with Darwynn as our warehouse/shipping partner. The item(s) you order will be shipped from one of their warehouses in ON and BC.
In the US, we work with Selery Fulfillment as our warehouse/shipping partner. The item(s) you order will be shipped from one of their warehouses in UT.
When you place a pre-order, the estimated ship date is shown on our website and in your order confirmation email. Once shipped, you will receive an email with a tracking number.
We currently ship to all provinces in Canada, and the 48 contiguous states and the District of Columbia in the US. Kindly note, we cannot ship to PO boxes.
Due to stock availability, the other item is being shipped from a different warehouse and may arrive separately. Check your tracking information for updates. If there is no update after 14 business days from the shipping date, please contact us at info@wunderkids.com
Orders
Once your order is placed, you'll receive a confirmation email with all the details. After fulfillment, you'll get an email with the tracking number to monitor the movement of your order.
Your order will be processed immediately after being placed, so we won't be able to modify or cancel it.
For orders shipping within Canada, you’ll see additional charges for PST/GST/HST as required by law. Tax classifications and rates are applied based on your shipping address, and vary by province.
For orders shipping to the US, we're only required to collect sales tax on orders shipping to UT. All orders shipping to other states will be exempt from any sales tax.
We do not have a showroom or store at the moment.
We accept most major credit cards. Customers in Canada can also purchase through Klarna, Shop Now Pay Later option. Contact us for help at info@wunderkids.com.
Exchange
We're so sorry to hear that your product arrived in less than perfect condition! We'd love to help resolve this issue right away. We’ll need to know a bit of information about your order as well as the issue you're experiencing with your product.
To report your issue, please reach out to us by emailing info@wunderkids.com
You can find all the details of our warranty information by visiting our warranty page
We're here to help! To get started with your claim, please reach out to us by emailing info@wunderkids.com with your order number.
You can initiate an exchange within 7 days upon receipt of unopened items. It works like a return: initiate the return, and we'll ship the new item once we receive the original. For more details, please refer to our Return page.
No, we need to assess the returned item's condition first. Our warehouse team will confirm receipt. Once confirmed, we will send out the replacement immediately.
Returns
You can initiate a return or exchange up to 30 days from the date of delivery for UNOPENED items ONLY. For information regarding returns and exchanges, kindly refer to our Return page.
Aside from Wunderkids, third-party brands may have different policies. For further assistance, please contact us.
To be eligible for returns, the item must be UNOPENED and in its original packaging. Opened or used items are NOT eligible for return. Given the nature of our products, it’s important that we maintain safety and hygiene standards.
Aside from Wunderkids, items from third-party brands are shipped directly from their respective brands, and their policies may vary.
For further assistance, please contact us ay info@wunderkids.com.
Klarna
Klarna is the smoothest and safest way to shop now and pay later. It allows you to pay in a flexible way! Learn more
Go ahead! Klarna is now available in both Canada and the US.
Klarna US:
Offers multiple payment options including Pay Now and Pay in 4. (interest-free payments every two weeks). More details can be found at Klarna US.
Klarna Canada:
Offers Pay in 4 to split your purchase into four interest-free payments. More details can be found at Klarna Canada.
Pay in 4: Split your purchase into four interest-free payments, paid every two weeks. Learn more
As soon as we have processed your cancellation or your return, we will credit the balance back to your Klarna Account within the next 5 business days.
Absolutely! Over 85 million consumers worldwide trust Klarna to securely handle their payments. Klarna ensures a reliable and trustworthy service by taking end-to-end responsibility for your payment.