Frequently Asked Questions
Wunderkids
Wunderkids is a brand that understands the needs of Conscious New parents. Run by parents ourselves, we provide non-toxic and eco-baby items to create a fun and safe play area at home.
Yes! Our products undergo strict safety tests to meet the highest standards for your little one. Safety certifications are available on every product page for your peace of mind.
Check real-time reviews here ๐
Our head office is located in Vancouver, Canada. Your order will ship quickly from our local warehouses in Canada or the United States.
No. Wunderkids playmats are not included in the recent ALZiP recall.
We have been in direct contact with ALZiP Korea, and the manufacturer confirmed that the issue was limited to specific product SKUs sold in the South Korean domestic market. It does not apply to any Wunderkids playmats sold in Canada or the United States.
The safety of babies and children is always our highest priority. You can continue using your Wunderkids playmat with confidence.
Playmat Info
Prior to your purchase
Color Folder ย The Color Folder is our original playmat, loved by over 10,000 parents. It features vibrant pastel colors, nine layers of recyclable premium inner foams, and FDA-compliant vegan leather that is safe for food contact.
Deluxe Folder ย The Deluxe Folder is similar but includes an additional layer of silicone on top of the original Color Folder fabric. This provides a slightly more grippy feel, a premium appearance, and enhanced safety. The Deluxe Folder is available in earthy neutral colors.
Both options are non-toxic, easy to clean, and designed to provide a safe, cushioned play area for your little ones.
The Deluxe Folder fabric is first coated with PU, then finished with a light baby-safe silicone layer rolled on and naturally air driedโno harmful chemicals used. Made in a LOHAS- and ECO-certified facility approved by the Korean Ministry of Environment.
Absolutely! Our mats are made from non-toxic materials by a certified LOHAS facility.
The inner foam is eco-label certified non-toxic, high-density Polyethylene (PE) foam. The outer cover is FDA food contact safe certified premium Polyurethane (PU) leather.
All materials are sourced and made in Korea to ensure absolute safety. Unlike other brands, our manufacturer is known for its safest and most advanced PU leather manufacturing over the last 20 years.
We provide full disclosure of our third-party product testing reports. They are available on every product page for your peace of mind.
We always provide the estimated arrival date for out-of-stock products. To join the waitlist, please email us at info@wunderkids.com.
Our Color Folder mat is perfect for pet owners! It offers the same safety and quality as the Deluxe Folder withstands pet activities, and is less likely to attract dust. ๐
SG size (Color Folder & Deluxe Folder)
Open: 240 x 140 x 4cm
Folded: 140 x 60 x 16cm
Weight: 7.5kg
S size (Deluxe Folder Only)
Open: 200 x 120 x 4cm
Folded: 120 x 50 x 16cm
Weight: 6.5kg.
We're offer SG and S sizes that perfectly fit our Woodley and Prima playpen! While we don't have plans to introduce other sizes right now, we believe these options will provide the best experience for your little ones. ๐
Our playmats and playpens are made in South Korea.
So many! We prepared a comparison chart for you.
Please check this chart to see how our baby playmats are different from other flooring options.
For both Modern Grey and Modern Pink, one side features a solid cream color, while the other side showcases four pastel color blocks:
Modern Grey
Grey > Light Grey > Cream > Beige
Modern Pink
Baby Pink > Beige > Light Grey > Grey
Playmat How-To
How to maintain playmat
Yes, our playmats are safe for newborn infants. The inner foam is eco-label certified non-toxic high-density Polyethylene (HDPE) foam, similar to the material used in strawberry containers. The outer cover is FDA food-contact grade compliant premium Polyurethane (PU) leather, ensuring it contains no harmful chemicals and is safe for your baby to touch and interact with.
Additionally, all our playmats come pre-steam washed three times to ensure the highest level of cleanliness and safety for your baby. Once you unbox, the playmat is ready to useโno additional sanitation needed.
The mat is water-resistant but not fully waterproof like vinyl. Please wipe up any spills (pee, poo, milk) quickly and check the bottom regularly. Prolonged moisture can damage the surface and foam, and may lead to mold.
โ ๏ธ Please note, mold is not covered under warranty. โ ๏ธ
Using a vacuum or steam cleaner is not recommended. However, if you have an EZ cover, it is vacuum safe. For regular cleaning, use a damp cloth with mild soap to keep your mat in great condition. For more details about the EZ cover, click here.
The mat's outer surface is FDA compliant, making it food-grade and safe for your baby to lick or suck.
Fold the mat slightly and wipe the mat with a damp cloth or wet wipes.
Yes! ๐ The cover is machine washable. Just use a gentle cycle with mild detergent and air dry in the shade. Avoid using a dryer or direct sunlight. For best results, wash it alone in a wash bag to prevent color transfer or pilling.
Our mat is crafted with patented technology that ensures it remains non-toxic, even in higher temperatures. However, please avoid direct contact with heaters to keep the mat's shape and surface in perfect condition.
โ ๏ธ Please note, damage during usage is not covered under warranty. โ ๏ธ
Placing heavy items will likely leave a permanent dent.
โ ๏ธ Please note, damage during usage is not covered under warranty.โ ๏ธ
Store the mat in a cool and shady place without direct sunlight. Make sure the mat has enough space from other objects so itโs not squeezed.
The mat is stain-resistant from most everyday usage. But stains caused by crayon, marker or pen might result in a permanent stain. Also, when the mat comes in direct contact with some colorful objects for prolonged periods, it could cause permanent color transfer.
Is this normal?
Yes, the inner foam can bend during storage and shipping. To fix it, gently bend the mat in the opposite direction. This should help it return to its normal shape.
Our playmats are hand-assembled, which might cause slight gaps initially. Within 1-2 months, the panels will settle, and the mat will lie flat.
The 9 layers of inner foam are heat-attached to avoid toxic chemical adhesives. This process can leave wavy marks on the surface, and it is normal

Over time, normal wear and tear or placing heavy objects on the mat can cause some foam compression. Using certain parts continuously might also result in partial flattening. Distributing weight evenly helps maintain its shape.
Gently wipe the mat with a damp cloth (water or water/vinegar mix) and dry it before use. Stand the mat upright and unzip it for a few hours monthly to air it out and maintain its condition.
Playpen Info
Prior to your purchase
The Prima playpen is 67.3 cm tall and features a triple-lock door, easy assembly, and a non-toxic build. It includes anti-slip feet, 6 cm gap holes, and a woodlike finish with a minimalist design. The upgraded non-slip blocks and holders improve stability tenfold compared to older models. Lightweight yet sturdy, it cannot be easily shaken. Prima is also sustainable and eco-friendly, making it a practical and stylish choice.
Prima playpen is made from a combination of materials including HDPE (High-Density Polyethylene), completely free from environmental hormones. This means you can have total peace of mind, even when your little one decides to explore their surroundings with their mouth.
We provide full disclosure of our third-party product testing reports. They are available on every product page for your peace of mind.
Product Size: 247 x 147 x 65cm
Packaging Size: 86 x 32 x 69cm
Product Weight: 12pcs set 15kg
Prima playpen is 67.3 cm high, making it difficult for most 1-year-olds, who are about 75 cm tall, to climb over. The upgraded non-slip blocks and holders ensure the playpen remains stable and secure. As your baby grows, encourage them to use the door to prevent injuries.
Sorry, we only sell as a 12 piece set to fit with the SG and S size playmat.
Extra parts can be purchased separately. Order here. Shipping will be charged for orders under $100.
Sorry, our Woodley Playpen does not include a toy panel.
No, Prima playpen should not be set up like a wall. It is designed to be used as an enclosed space with the correct placement of the door for stability and safety. Setting it up in an enclosed manner ensures the playpen remains stable and secure for your little one.
Prima playpen does not have suction cups. This upgraded version of the previous Babyroom features enhanced anti-slip blocks and a new style of holders that increase stability by ten times.
Prima playpen is 67.3 cm high, making it difficult for most 1-year-olds, who are about 75 cm tall, to climb over. The upgraded non-slip blocks and holders ensure the playpen remains stable and secure. As your baby grows, encourage them to use the door to prevent injuries.
Shipping
We offer free standard shipping for all products in Canada.
We also offer free shipping to the 48 contiguous states and the District of Columbia in the US. Shipping to other states, territories, and Armed Forces locations is not available at this time.
We ship orders in 1-2 business days. Expect delivery in 3-12 days. Check your live updates for the latest status! ๐ Please allow extra time during holidays.
Choosing an exact delivery date isn't possible. If you need your order after a specific date, contact us right after placing your order, and we'll hold it for you. For additional delivery instructions, please contact the carrier directly.
Sorry, but it is not possible. Our warehouses and shipping partner do not offer customer pick-up service.
Delivery procedures vary. Drivers might call before delivery, but it's not guaranteed. If you're not home, they often leave a pick-up notice with location details. Some carriers attempt delivery multiple times. You can also find pick-up info using the tracking number. Or contact the courier directly for the fastest action.
In Canada, we work with Darwynn as our warehouse/shipping partner. The item(s) you order will be shipped from one of their warehouses in ON and BC.
In the US, we work with Selery Fulfillment as our warehouse/shipping partner. The item(s) you order will be shipped from one of their warehouses in UT.
When you place a pre-order, the estimated ship date is shown on our website and in your order confirmation email. Once shipped, you will receive an email with a tracking number.
We currently ship to all provinces in Canada, and the 48 contiguous states and the District of Columbia in the US. Kindly note, we cannot ship to PO boxes.
Due to stock availability, the other item is being shipped from a different warehouse and may arrive separately. Check your tracking information for updates. If there is no update after 14 business days from the shipping date, please contact us at info@wunderkids.com
If your package is marked as delivered but you haven't received it, please refer to our Stolen Packages Policy for next steps and assistance.
Orders
Once your order is placed, you'll receive a confirmation email with all the details. After fulfillment, you'll get an email with the tracking number to monitor the movement of your order.
Your order will be processed immediately after being placed, so we won't be able to modify or cancel it.
For orders shipping within Canada, youโll see additional charges for PST/GST/HST as required by law. Tax classifications and rates are applied based on your shipping address, and vary by province.
For orders shipping to the US, we're only required to collect sales tax on orders shipping to UT. All orders shipping to other states will be exempt from any sales tax.
We do not have a showroom or store at the moment.
We accept most major credit cards. Customers in Canada can also purchase through Klarna, Shop Now Pay Later option. Contact us for help at info@wunderkids.com.
Exchange
We're so sorry to hear that your product arrived in less than perfect condition! We'd love to help resolve this issue right away. Weโll need to know a bit of information about your order as well as the issue you're experiencing with your product.
To report your issue, please reach out to us by emailing info@wunderkids.com
You can find all the details of our warranty information by visiting our warranty page
We're here to help! To get started with your claim, please reach out to us by emailing info@wunderkids.com with your order number.
You can initiate an exchange within 7 days upon receipt of unopened items. It works like a return: initiate the return, and we'll ship the new item once we receive the original. For more details, please refer to our Return page.
No, we need to assess the returned item's condition first. Our warehouse team will confirm receipt. Once confirmed, we will send out the replacement immediately.
Returns
You can initiate a return or exchange within 30 days of delivery in original condition and packaging. For full details, please refer to our Return Policy page.
If you need help with a return or have questions, feel free to contact us โ weโre here to help.
Yes. To be eligible for a return, the item must be in new condition, and in its original packaging.
For full details, please refer to our Return Policy page.
Aside from Wunderkids, items from third-party brands are shipped directly from their respective brands, and their policies may vary.
For further assistance, please contact us ay info@wunderkids.com.
We offer a 6-month limited warranty. Please click here to learn more.
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์ ๊ฐ์ฌํฉ๋๋ค!
์ ํฌ๋ ์บ๋๋ค ๋ฒค์ฟ ๋ฒ์ ๋ณธ์ฌ๊ฐ ์์นํ๊ณ ์์ผ๋ฉฐ,
์บ๋๋ค์ ๋ฏธ๊ตญ์ ์ฐฝ๊ณ ๋ฅผ ๋๊ณ ๋ถ๋ฏธ์ ๊ฐ์ ์ ํ๊ตญ ์ ์๋งคํธ - ์์ง๋งคํธ๋ฅผ ์๊ฐํ๊ณ ์์ต๋๋ค.
๋ถ๋ฏธ ์์ฅ์ ํธ๋ ๋์ ์ทจํฅ์ ๋ง๊ฒ ์์ง๋งคํธ๋ฅผ Wunderkids by ALZiP Mat ์ผ๋ก ๋ฆฌ๋ธ๋๋ฉ ํ์ฌ ํ๋งคํ๊ณ ์์ต๋๋ค.
๋ ๊ถ๊ธํ์ ์ ์ info@wunderkids.com ์ผ๋ก ๋ฌธ์์ฃผ์ธ์.
์ ํฌ๋ ๋ฌผ๊ฑด์ ํ๊ตญ์์ ๋ณด๋ด๋ ๊ฒ์ด ์๋๋ผ, ์บ๋๋ค์ ๋ฏธ๊ตญ์ ์ฐฝ๊ณ ์ ๋ฌผ๊ฑด์ ์ค๋นํด ๋๊ณ ๋์ผ๋ก ๋ฐ๋ก ๋ก์ปฌ ๋ฐฐ์กํด ๋๋ฆฌ๊ณ ์์ต๋๋ค. ๋ณดํต ์ฃผ๋ฌธํ 1-2์ผ์์ ๋ฐ์ก์ด ๋๊ณ , 3-10์ผ (์์ ์ผ ๊ธฐ์ค) ์ฌ์ด์ ๋ฐ์๋ณด์ค ์ ์์ต๋๋ค.
๋จ, ์บ๋๋ค์ ๋ฏธ๊ตญ ๋ชจ๋, ์ฐ๋ง ํ๋ฆฌ๋ฐ์ด ์์ฆ์ ๊ฒฝ์ฐ ์ ๊ตญ์ ์ผ๋ก ๋ฐฐ์ก์ ์๋นํ ์ง์ฐ์ด ์์ ์ ์๋์ ๋ฏธ๋ฆฌ ์ํด ๋ง์ ๋๋ฆฝ๋๋ค.
์บ๋๋ค ๋ฏธ๊ตญ ๋ชจ๋ ๋ฌด๋ฃ ๋ฐฐ์ก์ผ๋ก ๋๊น์ง ๋ณด๋ด๋๋ฆฝ๋๋ค.
์๋์. ์๋ํค์ฆ ํ๋ ์ด๋งคํธ๋ ์ต๊ทผ ALZiP ๋ฆฌ์ฝ ๋์์ ํฌํจ๋์ง ์์ต๋๋ค. ์๋ํค์ฆ๋ ์ด ์ฌ์๊ณผ ๊ด๋ จํด ALZiP ์ฝ๋ฆฌ์์ ์ง์ ํ์ธํ์ผ๋ฉฐ, ํด๋น ๋ฌธ์ ๋ ํ๊ตญ ๋ด์์ฉ์ผ๋ก ํ๋งค๋ ์ผ๋ถ ํน์ ์ ํ SKU์๋ง ํด๋น๋๋ค๋ ๋ต๋ณ์ ๋ฐ์์ต๋๋ค. ์บ๋๋ค์ ๋ฏธ๊ตญ์์ ํ๋งค๋ ์๋ํค์ฆ ํ๋ ์ด๋งคํธ์๋ ํด๋น๋์ง ์์ต๋๋ค. ์๊ธฐ์ ์์ด๋ค์ ์์ ์ ์ธ์ ๋ ์๋ํค์ฆ์ ๊ฐ์ฅ ์ค์ํ ๊ธฐ์ค์ ๋๋ค. ์๋ํค์ฆ ํ๋ ์ด๋งคํธ๋ ์์ฌํ๊ณ ๊ณ์ ์ฌ์ฉํ์ ๋ ๋ฉ๋๋ค. ์ถ๊ฐ๋ก ๊ถ๊ธํ ์ ์ด ์์ผ์๋ฉด info@wunderkids.com์ผ๋ก ๋ฌธ์ํด ์ฃผ์ธ์.
์ปฌ๋ฌ ํด๋๋งคํธ๋ FDA์ธ์ฆ๋ฐ์ ์ปค๋ฒ๋ก ๋ง๋ ์์ง๋งคํธ์ ์ค๋ฆฌ์ง๋ ์นํ๊ฒฝ ๋งคํธ์ด๊ณ , ์์ง๋งคํธ์ ์์ฝ ์ปฌ๋ฌ ํด๋์ ๋์ผํ ์ ํ์ ๋๋ค.
๋๋ญ์ค ํด๋ ๋งคํธ๋ ์์ฝํด๋๋งคํธ์ ์ค๋ฆฌ์ฝ ๋ ์ด์ด๋ก ํ๊ฒน ๋ ์ฝํ ํด์ ์์ ์ฑ์ ๋ ๋์ธ ์ ํ์ผ๋ก ์์ง๋งคํธ์ ์ค๋ฆฌ์จ ์ ํ๊ณผ ๋์ผํ ์ ํ์ ๋๋ค.
ไธญๆ
ALZiPๅซ ๅ ๆฟๅคง-็พๅฝ
ๆจๅฅฝ๏ผๆ่ฐข่ฎฟ้ฎWunderkids๏ผ ๆไปฌๆป้จไฝไบๅ ๆฟๅคงๆธฉๅฅๅ๏ผๅจๅ ๆฟๅคงๅ็พๅฝ่ฎพๆไปๅบ๏ผ่ดๅไบๅๅ็พๅฎถๅบญไป็ปๆฅ่ช้ฉๅฝ็ๅฉดๅฟๅซ - ALZiPๅซใ
ไธบไบ็ฌฆๅๅ็พๅธๅบ็่ถๅฟๅๅฃๅณ๏ผๆไปฌๅฐALZiPๅซ้ๆฐๅ็ไธบWunderkids by ALZiP Mat่ฟ่ก้ๅฎใ
ๅฆๆไปปไฝ็้ฎ๏ผ่ฏท้่ฟinfo@wunderkids.comไธๆไปฌ่็ณปใ
ๆไปฌๅนถไธๆฏไป้ฉๅฝๅ่ดง๏ผ่ๆฏๅฐๅๅ้ขๅคๅจๅ ๆฟๅคงๅ็พๅฝ็ไปๅบไธญ๏ผ็ถๅ็ดๆฅ่ฟ่กๆฌๅฐ้ ้ใ้ๅธธๆ ๅตไธ๏ผ่ฎขๅไผๅจ1-2ๅคฉๅ ๅ่ดง๏ผๆจๅฏไปฅๅจ3-10ๅคฉ๏ผๅทฅไฝๆฅ๏ผๅ ๆถๅฐๅๅใ
้่ฆ็นๅซ่ฏดๆ็ๆฏ๏ผๅ ๆฟๅคงๅ็พๅฝๅจๅนดๆซๅๆๆ้ด๏ผๅ จๅฝ่ๅดๅ ๅฏ่ฝไผๆๆพ่็้ ้ๅปถ่ฟ๏ผๆฌ่ฏท่ฐ ่งฃใ
ๅ ๆฟๅคงๅ็พๅฝ็้ ้่ดน็จ้ฝๆฏๅ ่ดน็ใ
ๅพๆฑๆญ๏ผ็ฝ็ซไธๆช้ๅฎ็ไบงๅๆไปฌไธๆฅๅๅ็ฌ่ฎข่ดญใ
้ข่ฒๆๅ ๅซๆฏFDA่ฎค่ฏ็ๅฐ้ขๅถๆ็ALZiPๅซๅๅง็ฏไฟๅซ๏ผไธALZiPๅซ็Eco Color Foldๅซ็ธๅใ
่ฑชๅๆๅ ๅซๆฏๅจEco Foldๅซไธ้ขๅคๆถ่ฆไบไธๅฑ็ก ่ถ๏ผไปฅๆ้ซ็จณๅฎๆง๏ผไธALZiPๅซ็Siliconeไบงๅ็ธๅใ
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