Stolen Packages Policy

If tracking shows your package as delivered but you have not received it, review the delivery details and check nearby delivery areas or with your building manager. If it is still missing after 24 hours, email info@wunderkids.com with your order number. If the delivery photo shows the wrong address, or you suspect theft, report it promptly rather than waiting.

Delivery review

We’ll review the available delivery evidence with the carrier. A “delivered” scan alone does not establish that a package was stolen. If we confirm a delivery error or loss before proper delivery, we’ll arrange a replacement or refund as appropriate.

Theft after delivery

We do not provide refunds or replacements for theft after verified delivery to the correct address in accordance with the agreed delivery instructions, except where required by law. We can provide available delivery records to support a police report or an eligible insurance claim. Any coverage depends on your insurer or card provider’s terms.

This policy does not limit your rights under applicable consumer protection laws.